FAQ

GENERAL QUESTIONS

Q: Where are your stores located?
A: Click here to see a list of our locations.

Q: Can I purchase online?
A: Not yet, but keep your eyes peeled! In the meantime, if you see something online that you have to have, contact us here.

Q: What is included in the price of glasses?
A: A fab SEE frame, plus single vision plastic or premium polycarbonate lenses. Polycarbonate lenses are thinner / lighter, include UV protection, and are virtually unbreakable.

Q: Is your whole collection on the website?
A: No! Stop by a ​store and you’ll see for yourself – we have tons of fabulous product and we’re updating our collection constantly.

Q: Do you sell prescription sunglasses?
A: We sure do! You can pick a pair off the sunglass wall or pick any frame in the ​store and we can turn it into your favorite pair of sunglasses. We offer polarized sunglasses in just about every material and lens type, including CR-39 plastic, polycarbonate and high-index.

Q: Do you sell non-prescription sunglasses?
A: We have a fabulous selection of sunglasses for $99 and some include polarized sun lenses.

Q: How long will it take for my glasses to arrive?
A: Anywhere from just a few days to ten days, depending on how complex your order is. We can also put your order on rush, so your specs will be made as fast as possible.

Q: Do you offer international shipping?
A: Yes, and cost will vary depending on the shipping location. Unless you live on a warm tropical island, then we’d like to hand deliver them. You know, quality control and all.

Q: I have a strong prescription—can you fill it?
A: Yes we can! We offer the latest technology to produce a very thin cosmetically appealing pair of glasses for all prescriptions.

Q: Do you offer reading glasses?
A: We have the cutest reading glasses around, and they’re available in-store so you can walk right out the door with them (for those of you who are into instant gratification). Plus if you want to get really fancy we can make a custom reader with your prescription. Just pick any frame from our collection.

Q: Can I just order frames without prescription lenses?
A: Of course! Even the lucky ones with 20/20 vision need to add some great eyewear to their wardrobe.

Q: Do you accept insurance?
A: We accept various types of insurance, depending on where you live. Feel free to give your ​store a ring if you have questions!

Q: What forms of payment do you accept?
A: Cash, check, Visa, Mastercard, Discover, American Express, SEE gift cards, and our very own SEE credit card (save 10% on everything when you use your SEE credit card on your SEE purchases!). In addition, some stores accept their own mall gift cards. Sorry, we don’t barter for livestock or take I.O.U notes.

Q: Can I pay using my Flex Spending or Health Savings Account card?
A: Sure, as long as it is associated with a major credit card.

Q: What is your return policy?
A: Every order is custom, so we cannot return the glasses once the order is in process. For non-prescription sunglasses we don’t offer refunds, but store credit will be given within 10 days for glasses returned in spanking new condition.

Q: How do I change or cancel my order?
A: Not that we don’t love you, but orders can only be changed or canceled on the same day. Once in process we can’t cancel an order. Go ahead, call us ogres. Your glasses are being custom made just for you!

Q: What is your warranty policy?
A: We know Fido has great taste in eyewear, but sometimes he can get carried away. With the exception of loss, your glasses come with a 50% off warranty for damaged or broken frames and lenses one time in the first year.

Q: Do you ever have sales? What about coupons?
A: Psh, who needs sales when you can get in on our Bribes and Secret Offers! Sign up for those and we’ll send you invites for our events, info on charity programs, and some really rad bribes.

Q: When you say “voted best eyewear,” what do you really mean?
A: Well, we don’t want to be major braggadocios but we’ve been voted “Best Eyewear” across the country! From Boston to San Francisco, Detroit to Nashville, we’re popping up on “Best of” lists year after year.

LENSES


Q: What type of lenses do you offer?
A: The very best available from names like Seiko and Essilor. They supply first quality hard-coated lenses with superior scratch resistance and UV protection.

Q: Can I get thin, lightweight lenses for my prescription?
A: Absolutely! We recommend polycarbonate, Trivex or Superthin High-Index lenses to produce a thin lightweight pair of eyeglasses.

Q: Do you offer bifocal or progressive lenses?
A: Sure! We strongly recommend our SEE HD lenses, which are made in Michigan at our state-of-the-art laboratory for the most precise vision at all distances (trust us, you’ll love them!).

Q: What applications do you recommend?
A: We highly recommend every pair of eyeglasses should have a multi-layered anti-reflection application. This sharpens your vision and allows others to see your beautiful eyes more clearly.

Q: What lenses do you recommend for sunglasses?
A: We recommend polarized sun lenses because they perform best outdoors. They block harmful UV rays and surface glare.

Q: Do you offer tinted fashion lenses?
A: But of course. We offer a rainbow of colors, tinted in solid, gradient and double gradient. In addition, we have our very own lens recipes consisting of vibrant colors in double gradients with a light flash mirror.

Q: What’s the best way to clean my lenses?
A: With the fabulous SEE lens cleaner and fancy microfiber cloth or the SEE moistened towelettes, all of which are available at the stores! We seriously recommend picking these up, it’s the very best way to clean and protect your lenses from getting scratched.

Q: My lenses are scratched. What should I do?
A: In most cases, new lenses are the best/only option. However, they may be covered under warranty if they are less than a year old. Feel free to check with the ​store where you ordered them.

Q: Can you replace lenses in my existing SEE frames?
A: We sure can, as long as the frame is in good condition. Bring them in for us to evaluate and price for you.

Q: Can you replace the lenses in my non-SEE frames?
A: Yes, in most cases. Bring them in for us to evaluate and price for you.

PRESCRIPTIONS


Q: How do I get a prescription?
A: You’ve come to the right place! All stores, except for our California locations, have a doctor so you can schedule an exam with them and pick out a new pair of specs all in the same day!

Q: How long is my prescription good for?
A: That’ll depend on your doctor, but the standard for most states is one year.

Q: Do you keep my prescription on file?
A: We know you won’t be able to resist buying new frames once in a while, so we certainly keep your prescription on file.

Q: How do I submit my eyeglass prescription?
A: You can bring a copy with you, have your eye doctor fax it in, send a carrier pigeon our way, or summon it with your hidden magical powers. As long as it’s valid, we’ll take it.

Q: Can I use my contact lens prescription to order glasses?
A: Would you use a fork to eat soup? Many times a contact lens prescription varies from a glasses prescription and cannot be used to order glasses.

CAREERS/INTERNSHIPS


Q: I really want to join the SEE team. Where can I find current job opportunities?
A: Click here to view our open positions.

Q: Do you ever hire interns?
A: Our Marketing Department loves having interns! If you’re looking for a seriously wide range of experience in Marketing with an amazing company, send us your resume via customerservice@seeeyewear.com.

MEASUREMENTS


Q: What do the measurements numbers mean?
A: The first number is the frame size, the second number is the bridge size (nose area), the third number is the length of the temple.